User Support Specialist

Job ID: 113557
Location: St Louis , Missouri  [Hybrid]
Category: Infrastructure
Employment Type: Contract
Date Added: 09/14/2026
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Role Summary
This position provides technical support within an enterprise IT environment, serving as a primary contact for end-users to troubleshoot hardware, software, and network connectivity issues. The role involves diagnosing problems, implementing solutions, and ensuring efficient system operation. Given the hybrid work arrangement, the role combines on-site and remote tasks to meet organizational IT support needs.

Responsibilities

  • Respond promptly to customer inquiries related to hardware, software, and network issues.
  • Diagnose and resolve technical problems using established troubleshooting procedures.
  • Log and document support requests accurately within the trouble ticketing system.
  • Escalate complex or recurring issues to Tier 2 or higher-level support teams.
  • Install, configure, and maintain software applications and system components.
  • Develop and update internal support procedures, FAQs, and documentation.
  • Guide users through technical processes and provide follow-up to confirm resolution.
  • Manage user accounts, permissions, and shared resources, including VPN and remote desktop connections.
  • Collaborate with team members to resolve issues efficiently and meet service level agreements.
  • Maintain knowledge of current IT support practices, tools, and certifications.

Qualifications

  • Bachelor's degree with 2-5 years of relevant experience or equivalent.
  • At least 2 years of experience in IT help desk or support roles.
  • Current DoD 8570 IAT Level I certification (e.g., A+, Network+, SSCP).
  • Proficiency with Microsoft Office Suite, Outlook, Teams, OneDrive, and SharePoint.
  • Familiarity with troubleshooting Adobe applications and Microsoft Office issues.
  • Understanding of Active Directory, Azure AD, and EDMS (preferred).
  • Knowledge of VPNs, Remote Desktop, and file sharing permissions (preferred).
  • Demonstrated ability to diagnose and resolve technical issues efficiently.
  • Strong communication skills for explaining technical concepts clearly.
  • Patience and empathy in supporting end-users and maintaining user satisfaction.
  • Ability to manage multiple tickets and prioritize effectively.
  • Experience with ServiceNow or similar ticketing systems (preferred).
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $20.00 – $25.00 Hourly

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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