Workstation support

Role Summary

The Workstation Support Technician provides hands-on technical support for computer workstations, software, network connectivity, and peripheral equipment within an office environment. This role installs, configures, maintains, and troubleshoots end-user technology while delivering responsive technical assistance across multiple departments and locations.

Responsibilities

• Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace applications.
• Provide technical support to end users in person, remotely, by phone, and through email.
• Diagnose and resolve workstation, operating system, application, network connectivity, printer, and peripheral issues.
• Configure and deploy new workstations and related equipment.
• Prioritize and respond to technical support requests based on urgency and business impact.
• Maintain accurate hardware inventory and document incidents, troubleshooting activities, and resolutions in a ticketing system.
• Provide users with guidance on technology best practices, troubleshooting techniques, and standard procedures.
• Develop and maintain technical documentation and user guides for common support processes.
• Support specialized technology and equipment, including audiovisual systems, ruggedized devices, and other workplace technologies.
• Travel to supported locations as required and participate in occasional after-hours or weekend support for planned maintenance or critical issues.

Qualifications

• 2+ years of experience in workstation support, desktop support, help desk, field services, or a related technical support role.
• Experience diagnosing and resolving hardware, software, operating system, and network connectivity issues in Windows environments.
• Working knowledge of Windows operating systems, Microsoft 365, productivity applications, DNS, Active Directory, and VPN technologies.
• Experience supporting laptops, desktops, printers, audiovisual equipment, and other end-user devices.
• Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge.
• Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaborate effectively with technical teams and end users.
• Certifications such as CompTIA A+ or comparable technical credentials are preferred.
• Valid state-issued driver’s license and ability to travel to supported work locations as required.
• Ability to perform the essential physical functions of the position, including lifting and carrying equipment weighing up to 70 pounds and performing tasks that may involve bending, kneeling, and reaching, with or without reasonable accommodation.
• Availability to work established business hours, with flexibility for occasional overtime, after-hours, or weekend support as required.

Publishing Pay Range: $26.00 – $27.00 hourly

This position is based in office and requires employee to work on-site.