Jira Administrator

Job ID: 113151
Location: Bentonville, Arkansas  [Remote]
Category: Other
Employment Type: Contract
Date Added: 07/27/2026
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Role Summary
This position is responsible for managing and maintaining the Atlassian ecosystem, including Jira, Jira Service Management, and Confluence. The role requires a seasoned Atlassian Administrator who will oversee platform configurations, drive process enhancements, and support enterprise-wide adoption. The individual will collaborate with various business and technical stakeholders to ensure a scalable, efficient, and centralized collaboration environment.

Responsibilities

  • Administer, configure, and optimize Jira, Jira Service Management, and Confluence platforms.
  • Design, develop, and maintain workflows, projects, queues, forms, permissions, automations, dashboards, and reports.
  • Support service management processes, project tracking, change management, and knowledge management initiatives.
  • Collaborate with business and technical teams to gather requirements and implement scalable platform solutions.
  • Build and maintain integrations through APIs, webhooks, and third-party tools.
  • Develop governance standards, best practices, and strategies to promote platform adoption and consistency.
  • Create comprehensive documentation and provide end-user support and training.
  • Drive process improvements to enhance platform efficiency and user experience.
  • Monitor platform performance and troubleshoot issues to ensure continuous operation.
  • Stay current with Atlassian product updates and industry best practices to recommend enhancements.

Qualifications

  • 3+ years of direct experience in Jira, Jira Service Management, and Confluence administration.
  • Deep technical knowledge of Atlassian tools and configuration options.
  • Strong analytical and problem-solving skills with the ability to work independently.
  • Proven experience configuring workflows, automation rules, permission schemes, and service management processes.
  • Ability to translate complex business requirements into effective platform solutions.
  • Experience with Atlassian integrations, APIs, webhooks, and cross-platform connectivity.
  • Background in engineering, systems administration, or other highly technical disciplines preferred.
  • Experience supporting enterprise-wide platform adoption and governance initiatives.
  • Atlassian certifications are a plus.
  • Eligible to work in the specified location, with the position being fully remote.

Publishing Pay Range: $50.00 – $55.00 hourly

This position is a fully remote role and can be performed from an approved location.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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