Field Services Technician

Job ID: 113551
Location:   [Remote]
Category: Infrastructure
Employment Type: Contract
Date Added: 09/11/2026
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Role Summary
A Senior Field Services Technician is responsible for supporting the installation, transition, and maintenance of next-generation Voice Communication Switch (VCS) systems. This role involves end-to-end oversight of site preparation, system cutover, and decommissioning processes within operational environments. The position demands an experienced technician capable of working independently, troubleshooting complex technical issues, and coordinating effectively with customers to ensure seamless voice system upgrades with minimal operational disruption. This position is fully remote with extensive travel requirements.

Responsibilities

  • Lead and support site surveys, site preparation, and system installation activities for voice communication systems.
  • Execute and support VCS system cutovers from legacy platforms to next-generation systems.
  • Perform decommissioning of outdated voice communication equipment and systems.
  • Conduct system testing and validation, including power installation compliance, cabling integrity, and equipment specifications.
  • Troubleshoot, maintain, and repair VCS hardware and supporting telecom/IT infrastructure.
  • Use diagnostic tools to identify and resolve voice, network, and hardware faults efficiently.
  • Support preventive maintenance and conduct system health checks to ensure optimal performance.
  • Provide on-site customer support, including end-user orientation and training as needed.
  • Maintain accurate documentation of technical procedures, service reports, and system cutover records.
  • Collaborate closely with engineering teams, program managers, and other technicians during deployment activities to ensure project goals are met.

Qualifications

  • Minimum of 5 years of experience with a Bachelor’s degree, 3 years with a Master’s degree; no experience required with a PhD.
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.
  • Hands-on experience with Voice Communication Switch (VCS) or similar mission-critical voice platforms.
  • Proven support experience during system cutovers, migrations, or technology refresh initiatives.
  • Knowledge of telecommunications infrastructure, VoIP technologies, cabling standards, and power validation.
  • Strong troubleshooting skills and expertise with diagnostic tools in field environments.
  • Familiarity with operational environments where uptime and system reliability are critical.
  • Excellent technical problem-solving skills and customer service abilities.
  • Effective communication skills and the capacity to work independently in remote field locations.
  • Strong documentation and reporting discipline, with high attention to detail.
  • Ability to manage time effectively to meet deployment deadlines.
  • Team-oriented with a collaborative approach across technical disciplines.

Publishing Pay Range: $60.00 – $65.00 hourly

This position offers a remote work environment with extensive travel support, primarily supporting operational and technical sites in active operational environments.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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