ServiceNow Certified Technical Architect

Role Summary
This role is a senior-level technical leadership position responsible for architecting, designing, and implementing enterprise-scale ServiceNow solutions. The focused scope includes platform governance, complex requirements mapping, and hands-on development to optimize ServiceNow capabilities across various modules such as ITSM, ITOM, ITAM, and CMDB. The candidate will serve as a Subject Matter Expert (SME) and provide technical guidance to development teams and stakeholders in a remote environment.

Responsibilities

• Lead the architecture, design, and deployment of comprehensive ServiceNow solutions at an enterprise level.
• Develop technical models, architectural guidelines, and best practices aligned with federal security standards.
• Collaborate directly with business stakeholders to analyze, map, and translate requirements into scalable ServiceNow configurations and blueprints.
• Serve as the SME for ITSM, ITOM, ITAM, CMDB, and CSDM modules, providing expert guidance across platform areas.
• Design, implement, and optimize integrations using Integration Hub, REST APIs, and custom spokes for seamless data exchange.
• Oversee platform governance to ensure compliance with security and operational standards.
• Provide technical mentorship to developers, administrators, and project teams throughout solution delivery phases.
• Create and maintain detailed technical documentation, including system architecture diagrams, configuration standards, and process workflows.
• Work closely with program managers, product owners, and stakeholders to support project planning, backlog refinement, and solution deployment.
• Troubleshoot platform issues proactively, tuning and refining configurations to enhance performance and stability.

Qualifications

• High School Degree or equivalent with 12+ years of IT experience or comparable professional background.
• ServiceNow Certified Technical Architect (CTA) certification is required.
• Minimum of 8 years of hands-on experience with ServiceNow architecture, configuration, workflows, and platform enhancements.
• Extensive experience implementing, tuning, and troubleshooting CMDB configurations and integrations.
• Deep understanding of ServiceNow platform architecture and modules, including App Engine Studio, Flow Designer, and Integration Hub.
• Proven scripting expertise for Discovery Probes, Patterns, ETL processes, and connector customization.
• Demonstrated success integrating ServiceNow with various management systems such as SCCM, Tanium, SolarWinds, Dynatrace, Active Directory, MS Intune, Azure, AWS, and Cisco Intersight.
• Experience with cloud discovery schedules (cloud-based and network-based) and building custom REST API integrations.
• Strong knowledge of platform governance principles and best practices.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required. ???????Active Secret Security Clearance.
• Ability to work independently in a remote setting with minimal oversight.
• Excellent interpersonal, communication, and organizational skills.
• Experience supporting U.S. Coast Guard or DHS enterprise modernization programs and familiarity with DoD 8570 security standards is a plus.

Publishing Pay Range: $80.00 – $85.00 hourly

This is a fully remote role and can be performed from an approved location.