ServiceNow Lead

Job ID: 112733
Location: Washington, DC  [On-Site]
Category: App/Dev
Employment Type: Contract
Date Added: 06/02/2026
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Role Summary
This senior-level ServiceNow Lead position involves overseeing the design, implementation, and ongoing support of ServiceNow modules within a large enterprise environment. The role requires strategic leadership, technical expertise, and collaboration with cross-functional teams to ensure ServiceNow solutions align with organizational needs. The successful candidate will drive automation, integrations, and process improvements across ITSM, ITOM, and CMDB modules, supporting cloud and on-premises infrastructure.

Responsibilities

  • Lead end-to-end ServiceNow platform implementation, configuration, and customization, ensuring alignment with business requirements and best practices
  • Develop and automate workflows, scripting solutions, and integrations to streamline processes and eliminate manual tasks
  • Support and integrate AWS cloud infrastructure components within ServiceNow, including discovery, automation, and monitoring tools
  • Design and build user-friendly forms, dashboards, and reports to enable efficient data access and decision-making
  • Collaborate with infrastructure and cloud teams to maintain accurate asset and configuration management database (CMDB) information
  • Serve as the primary technical point of contact for ServiceNow initiatives, providing expert guidance and strategic recommendations
  • Lead Agile or project management planning sessions, monitoring progress and ensuring deliverables are met on schedule
  • Drive adoption and optimization of ServiceNow modules such as ITSM, ITOM, and CMDB, fostering process improvements and governance
  • Create comprehensive technical documentation and facilitate presentations to internal teams and external customers
  • Provide technical leadership and mentorship to a team of developers and administrators, ensuring high-quality deliverables

Qualifications

  • Bachelor’s degree with 8+ years of experience or equivalent, including 12+ years with a high school diploma or equivalent
  • Extensive hands-on experience in ServiceNow development, administration, and implementation, with expertise in modules like ITSM, ITOM, and CMDB
  • Proven leadership skills in managing technical teams and projects within complex enterprise environments
  • Deep understanding of digital infrastructure, including servers, storage, networking, and cloud environments such as AWS (EC2, S3, VPCs)
  • Strong scripting skills in JavaScript and Python for ServiceNow customization and automation
  • Experience integrating ServiceNow with third-party tools, APIs, and CI/CD pipelines
  • Familiarity with DevSecOps practices, API development, and automation tools in a cloud setting
  • Knowledge of ITIL frameworks and best practices, with the ability to implement and enforce governance standards
  • Excellent problem-solving, analytical, and communication skills
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $78.00 – $83.00 hourly
This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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