Support Center Specialist

Job ID: 112865
Location: Houston, Texas  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 06/17/2026
Apply Now
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.


 
 
 
 
 
(Word, PDF, RTF, TXT)
Apply Now
* Required field.

Role Summary
The Support Center Specialist provides efficient, accurate, and customer-focused technical support to end users. This is a first point of contact role responsible for resolving basic to moderately complex technical issues across supported systems. Support is delivered primarily via phone, with additional assistance through email queues. The position also supports IT projects and contributes to team knowledge sharing and documentation.

Responsibilities

  • Provide first-level technical support via phone and email queues
  • Troubleshoot and resolve hardware, software, network, and connectivity issues
  • Install and configure software applications
  • Collaborate with IT teams to deploy hardware, software upgrades, new equipment, and services
  • Assist with product testing and special projects
  • Diagnose and resolve moderately complex technical issues, including system access and network-related concerns
  • Report hardware, software, network, printer, and telephone issues
  • Maintain and update knowledge base articles, procedures, and documentation
  • Gather relevant information to identify issues, recommend solutions, or escalate as needed
  • Accurately document all support interactions in the ticketing system and follow up to confirm resolution

Qualifications 

  • Associate’s degree or equivalent experience
  • 1-2 years of technical support experience, including phone-based troubleshooting
  • 1-2 years of experience supporting networks and related systems
  • Understanding of Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Experience providing remote support via VPN, Citrix, or wireless connections
  • Strong telephone and email etiquette
  • Exceptional customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to work after hours, with some weekends and holidays
  • Must be legally authorized to work in the United States.
  • high school diploma or GED equivalent required

Publishing Pay Range: $26.00 – $28.00

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

Apply Now
View All Jobs

Similar Jobs

Jira Reporting & Program Coordination Specialist
St. Louis, Missouri  [Remote]
Role Summary The Jira Reporting & Program Coordination Specialist is an intermediate-level role responsible for designing, implementing, and maintaining comprehensive reporting solutions for large-scale programs involving over 100 teams. This position requires a blend of technical Jira expertise,...

Senior Systems Integration Engineer
Herndon, VA  [On-Site]
Role Summary Provide senior-level systems integration engineering support for the transition from legacy copper (TDM) networks to modern fiber and IP architectures within airspace environments. This role focuses on hands-on technical integration, including troubleshooting complex hybrid interfaces...

Application Developer
St. Louis, Missouri  [Remote]
Role Summary An intermediate-level Application Developer with expertise in Python and SQL, focusing on developing, maintaining, and extending enterprise-scale applications. This role combines traditional software development practices with AI-assisted engineering tools to accelerate workflows and...

Buyer/Sourcing Analyst
Houston, Texas  [On-Site]
Role Summary The Buyer/Sourcing Analyst in the Supply Chain Management Department is responsible for sourcing and purchasing quality materials, services, and equipment to meet organizational requirements. This role involves analytical and research support for strategic sourcing initiatives,...

Server Specialist
Houston, Texas  [On-Site]
Role Summary A dedicated IT Server Operations Analyst will support server and infrastructure operations within a Network Operations Center (NOC). This role requires a technically proficient individual capable of handling day-to-day server troubleshooting, monitoring, incident response, and platform...