The Impact of Outstanding Service: How GDH Sets the Bar in IT Staffing and Recruiting

IT staffing and recruiting continues to evolve in response to the changing world. Whether it’s the lightning-fast transition to Zoom interviews, growing numbers of remote and hybrid positions, or layoffs in the IT and other sectors, service excellence is needed to find the right talent for each need that presents itself.

GDH has provided service excellence in IT recruiting for more than two decades and continues to evolve itself in response to industry changes. Not only has GDH won a number of awards in the recruiting industry, but its approach that emphasizes care for others has helped it to attract the best talent, both as employees and as job-seekers for its clients.  

Defining Service Excellence in IT Staffing

There are several components to service excellence in IT staffing and recruiting, including responsiveness, transparency, and personalized solutions. 

IT recruiters need to be responsive to both clients and job seekers in order to satisfy the needs of both. Top talent doesn’t wait long without follow-up before moving on to the next opportunity, so recruiters need to keep the process moving in order to avoid losing them to another company. 

Transparency also contributes to service excellence because it improves the customer experience to know what steps the recruiter takes and what steps are left in the process. In addition, having transparent criteria and job descriptions provides the best way for both sides to get what they need.

Most importantly, personalized recruiting solutions are necessary for the highly specialized IT positions many employers seek to fill today’s technology-based jobs. A one size fits all process will not work to fill many open IT positions in today’s industries–customization is essential.

GDH’s Approach to Service Excellence

GDH works closely with both clients and job seekers to understand their needs and what they have to offer the employer/employee relationship. GDH’s recruiting consultants spend most of their time cultivating relationships that allow them to have a deep understanding of everyone they work with. It’s just part of the culture at GDH to care for people.

Recruiting at its best is not just about filling a job, it also includes aspects like employer branding, talent retention, and best practices including diversity and inclusion. GDH goes above and beyond to utilize these best practices and use as broad an approach as possible when sourcing needed talent for clients. 

On the GDH website, case studies showcase how they have been able to fulfill even the most challenging staffing needs, from short-term needs like a massive data migration to hiring long-term, permanent employees. GDH uses its job boards and talent pools as a springboard to providing fast, quality solutions to staffing needs. 

Impact of GDH’s Service for Clients and Candidates

Employers who use GDH’s services have benefited from improved hiring outcomes and enhanced partnerships because of the best practices and cutting-edge methods used by GDH recruiters. Partnerships with GDH can even impact companies’ bottom lines because of an increased capacity to complete projects and fulfill orders with an optimal staffing level.   

Job seekers also benefit from GDH’s service excellence by developing trust in their employers, satisfaction with their jobs, and a sense of long term career support due to their partnership with GDH. Paying attention to employees’ needs has a positive impact on employee engagement and retention, which helps save companies money they would normally spend on hiring. 

GDH’s Recognition for Service Excellence

GDH’s commitment to service excellence has been rewarded with nearly every major award in the recruiting and employment industry. In 2024 alone, GDH was awarded the Best of Staffing Talent, Best of Staffing Employee Satisfaction, Best of Staffing Client, and Best Staffing Firms for Women. These awards have been given to GDH for the last several years, showing long-term excellence and commitment to outstanding service.

GDH credits its people-centered approach as setting it apart from other recruiting companies. To GDH, it doesn’t matter how much the technology sector evolves, people and relationships will always be key to excellence in staffing and recruiting. It’s right there in our culture statement, “We care about people”.

The Role of Service Excellence in GDH’s Future

GDH is poised to continue its tradition of service excellence in the future as IT changes continue to occur. Two significant recruiting trends are already being addressed by GDH. These are:

• AI, with its focus on automation
• the unique needs Generation Z will bring to the IT workforce. 

Being prepared to adapt to these and other new conditions is a major part of future success, and GDH is well-prepared to meet these challenges. 

Conclusion

For service excellence in recruiting, GDH has the awards and accolades to prove they are at the top of their game. Their relationship-centered approach that focus on caring for people has helped them meet challenges and be on the cutting edge of the industry despite its rapid pace of change.